Client Care at DGC Business Consulting

As those who have worked with the mangement team of DGC Business Consulting Ltd over the years will testify, our focus and priority has always been to build long-term, succesful relationships with both our Clients and our Partners, and to do this we must ensure that our most valued asset, our Clients, remain positive and confident about the ongoing service, advice and support they recieve.

Our dedicated Client Care ethos is based on the following principles:

Protect the interests of our Clients at each stage of the transaction life cycle, from initial consultation right through to after sales service, on-going asset management, and planning / actioning exit strategies.

Meet as best we can the unique needs of each client by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement in practical terms for the different areas of our business.

Fully understand who each opportunity and the inherent risk, as well as the requirements of each client, and challenge vendors to provide upstream value for DGC clients.

Keep detailed records of customer instructions and profile/attitude to risk, and of the explanations given before, during and after an investment is made ensuring we treat Clients fairly and can deal with any complaints that may arise swiftly and fairly.

After sales contact with clients is a vital part of our business building strategy, to correct or improve on the service already offered, and to grow our business organically through referal and recomendation from happy customers.

Ensure that our entire team are kept up to date with relevant training in relation to competence, data protection and other matters directly affecting the quality of service offered to clients.